McRae stands behind every product it makes and markets. We also go to great length to develop boots that fit consistently and perform durably for the intended tasks. However, if you receive a product that fails during its first year of wear (manufacturing defects only), we will replace it. Or, if you purchase a pair of boots from us that does not fit as expected, within 30 days of purchase, we will make a size exchange (shipping costs not included) as long as the boots have been tried on inside and are still in as-new condition. Boots to be exchanged should be returned in the original packaging. This policy applies to boots purchased directly from McRae. Boots purchased from retailers should be returned to the place of purchase.
Return & Exchange Procedure
Boots to be replaced or exchanged require return authorization from McRae. To request an RA, please click the link below or contact our customer service department. Boots returned without authorization will be refused and returned to sender.
Please note that orders received prior to 2:00PM ship the same day (Monday through Friday). Orders received after 2:00PM ship the following business day. Customer service hours are Monday through Friday 8:00AM to 4:30PM
Customer Service: (888) 765-7131 Ext. 2137
McRae Customer Service e-mail: McRaeCS@mcraeindustries.com
Once you receive an RA number, you can return your boots (with a copy of the RA form) to the address below:
400 North Main St.
Mt. Gilead, NC 27306
Attention: Returns Department
We appreciate your business and strive to provide you with satisfaction with your purchases and transactions with McRae Footwear.